Privacy Policy
Last updated: 17/11/2025
Airelab values your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact customer support
- Participate in promotions or surveys
This may include:
- Name
- Email address
- Phone number
- Billing & shipping address
- Payment details (securely processed via third-party gateways)
- IP address & device information
We never store full credit card numbers on our servers.
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide order updates & tracking
- Improve website experience
- Offer personalised recommendations
- Send marketing emails (only if you opt in)
- Prevent fraud and ensure account security
3. Cookies & Online Tracking
We use cookies to:
- Improve website performance
- Remember cart items
- Deliver personalised ads
- Analyse traffic
You can disable cookies via your browser settings.
4. Sharing Your Information
We may share your information with:
- Australia Post & delivery partners
- Payment processors (Shopify, Stripe, PayPal etc.)
- Marketing and analytics tools
- Fraud prevention systems
We never sell or rent your data.
5. Data Security
We use secure servers, encrypted connections (SSL), and industry-leading security measures to protect your information.
6. Your Rights
Under Australian law, you may:
- Access your information
- Request corrections
- Request deletion (where legally possible)
- Unsubscribe from marketing at any time
7. Contact Us
For privacy enquiries:
- Email: hello@airelabofficial.com