Terms & Conditions
Last updated: 17/11/2025
By using the Airelab website and purchasing our products, you agree to the following Terms & Conditions.
1. General
Airelab (“we”, “our”, “us”) provides products subject to these terms. We reserve the right to update policies, pricing, or product details at any time.
2. Product Information
We aim to provide accurate product descriptions.
Due to craftsmanship, natural oils, and lighting differences, final product appearance may vary slightly.
3. Pricing & Payments
All prices are listed in AUD and include GST where applicable. We accept major payment methods including cards, PayPal, and other secure gateways.
Orders are only shipped after full payment is received.
4. Shipping
Orders are shipped via Australia Post.
Delivery timeframes shown on our website or in checkout are estimates only. Full details are outlined in our Shipping Policy.
5. Returns & Refunds
Our returns process follows the Australian Consumer Law. Full details are available on our Returns page.
We do not refund:
- Change of mind (for opened items)
- Damaged items caused by improper use
6. Limitation of Liability
To the fullest extent permitted by law:
- Airelab is not responsible for losses caused by postal delays, misuse of products, or unauthorised use of your account.
- We do not guarantee uninterrupted access to our website.
Nothing in this clause limits your rights under Australian Consumer Law.
7. Intellectual Property
All images, text, branding, packaging designs, and trademarks on our website belong exclusively to Airelab.
Unauthorised use, reproduction, or distribution is prohibited.
8. Governing Law
These terms are governed by the laws of Australia. Any disputes will be handled in Australian courts.